Custom Ordering Policy

Ordering custom team uniforms can be challenging especially if it is your first time. Please take some time to understand the important steps for a smooth ordering process.

CREATING AN ACCOUNT

New clients can create a Client Account through the Triumph Custom Website (https://teamstore.Triumph-sports.com/create-account) Coming soon ….. or by contacting their local sales rep.

GRAPHICS/ARTWORK REQUIREMENTS

All design elements and logos are your responsibility and should be forwarded to us in the required formats, creating new logos and graphic artwork (such as vectorising monuments, landscape, buildings etc will increase time and cost). Triumph provides free design services to help bring your ideas and imagination to life.

• One Hour of free designing
• Triumph Garment Templates in .pdf format Are available if you wish to design your own garment.
• Triumph Sublimation Color Chart. Please select your colors from this chart
• Triumph Art Guidelines
• Triumph Logo Guidelines
• Triumph Design Checklist to assist with preparation and format
• We send a ‘Production proof’ of your order for approval, it is part of your garment design printed on the exact fabric of your order showcasing all the colors you have selected. At this point you can request an amendment if the color not as per your expectations. We give a photo production proof for all team orders (colors may vary in a picture due to screen resolution and background lighting). The 1st production proof is free for all orders above Rs 50,000. A charge of Rs 500 is added to orders below Rs 50K or any additional proofs, cost includes postage charges.
• Graphics and Artwork which are not as per Triumph Guidelines could result in extra charges.
• It is the client’s responsibility for all spellings and logo approval of each artwork.
• Permission for the usage of Logos, images, copies, graphics and any other elements used in the design is the client’s responsibility

PLACING YOUR ORDER

Your account manager will assist you with placing an order, all orders are placed online by the client. At this stage an estimated date of completion will be provided to you. Triumph processes 100s of team orders daily and dispatch dates change every hour, our standard dispatch dates vary between 2 -3 weeks after the final design confirmation. We understand that in certain situations you might require your garments in extreme urgency. For this purpose, we have separate production lines with the following 4 production options.

• Standard Production – 3 weeks – free standard ground shipping.
• Express Production – 10 days (working days. We are off on Tuesdays) GUARANTEED DISPATCH
• Super Express Production – 5 days (working days. We are off on Tuesdays) GUARANTEED DISPATCH
• MAGIC Production – yes our efficient staff is also capable to perform MAGIC – 3 days (working days. We are off on Tuesdays) GUARANTEED DISPATCH

Upcharges Express and Magic Production: We understand there might be occasions where your team missed placing an order or there is an event over the weekend that you decided to participate, to accommodate such a scenario we have Super Express and Magic – Guaranteed dispatch option; similar to anything Express (Couriers, Travel Tickets etc.) there will be an upcharge, Express orders will be at Retail cost. Triumph Guarantees the dispatch for Super Express and Magic Deliveries and will do whatever is necessary to fulfill our commitment which includes but is not limited to working overtime and/or having extra shifts to handle your order.

• Payments: A 100% upfront payment is required at the time of placing the order for Super Express and Magic dispatch.
• Time: Production time is calculated once all designs are finalized, the team has given all sizes and team member details and payment is made in full. Production time is 3 full working days for Magic dispatch – an order placed on 7^th at 6pm for a dispatch request for 9^th at 10 am is not 3 working days.
• Shipping: we are not responsible for any delays in shipping by the courier company or customs for international orders, in many cases if your delivery location is in remote areas a next day delivery will be impossible. Teams are free to use their own shipping company and can have them pickup from our factory. We mostly use Blue Dart Express for local shipping in India and they are quite reliable.
• Customs Duty for International orders: Client is responsible to pay customs duties and any taxes applicable at the destination country, we usually ship ex-factory and can give you shipping options if you don’t have your own shipping company.
• Standard surface delivery is free of cost.

CHOOSING THE CORRECT ONLINE STORE FOR YOUR NEEDS!

Bulk order policy

Bulk orders are shipped as a single shipment to a single address. A 50% deposit is required to start production and the balance is due before shipment. Local taxes are applicable and will be included in your invoice. For Export orders there is no tax, however you are responsible for any taxes and customs duty as per your country rules.

Team store policy

Team stores (coming soon…..) allow the flexibility for your members to purchase individually. Shipments can be requested to be Bulk Shipments – to one location, individually sorted and packaged shipments to one location or direct shipments to all members. Pricing for each shipment type is different which will reflect in your team store

A deposit of Rs 1000 is required to open a team store, deposit can be used to pay for the product or any other charges. Minimum order of Rs 20,000 is required including unit minimums. Any reorders require a minimum order size of Rs 10,000

• Individual orders will be charged Rs 400 per garment Air shipping, handling charges and packaging charges plus applicable taxes.
• You can use Debit, Credit or Bank transfers to pay for your order in team stores.
• Once the order is placed the sale is final, no changes, returns or exchanges are allowed. This does not include the Triumph top notch warranty we offer; your order is warranted against any manufacturing defects.
• The client may request to have the garment price be higher or lower than the standard Triumph price. In case the price is higher, Triumph will refund the client the difference once the order is shipped. If the garment price is lower the final balance is due before the order is shipped out. These are on a case by case basis and your account manager will assist you with your request; subject to Triumph corporate approval.

GARMENT MINIMUMS

Minimum team orders are 20 pcs per order and 5 pcs per style. As long as this minimum is met you can request mixed gender items. Eg you can order 16 men’s and 4 women’s to complete the minimum requirement. You can also use multiple styles to finish your minimum. EG you can order 5 Men’s Peloton Aero Jerseys, 5 Men’s Breakaway jerseys and 5 Women’s shorts and 5 Men’s Bib shorts.

Addition to Team orders: we understand new members will be added to your team regularly. The garment minimum for reorders is 5 pcs (can be mixed styles as described above) to get team discount. Garments that do not meet the 5 pcs minimum will not be discounted.

New orders that do not meet the minimum of 20 Pcs or the Rs 20,000 are subject to Rs 1500 designing charges.

Each store order will have a closing date decided by the team clothing manager, once the date is passed the store will be closed for that order cycle to eliminate delays to the order. Any additions to the store will be treated as a new order with a new delivery date.

DEPOSITS, FEES AND SPECIAL PRICING

This is a summary of deposits, fees and special pricing requirements.

New Orders

• Rs 1000 to start new store (refundable against purchases)
• Rs 1500 designing charges for orders below Rs 20,000

Garment Sample kits

• A credit card authorization hold/payment is required and is refunded once the Sample kit is returned.

Garment Fitting kits

• Fitting kits can be sent out to ensure a perfect fit, a credit card authorization or bank transfer hold/payment is required and is refunded once the fit kit is returned, fit kits are not supposed to be used for rides or workouts, they are only for checking fits, please ensure they are washed before sending them back. If the kit is returned damaged or used for practice refund will be partial and will be decided by the Triumph Team.
• Client pays for returning the kit to Triumph.

Design

• Additional design charges are Rs 500 per hour

Product Modifications

• Addition of reflectors – Rs 250
• Contrast Stitching – Rs 200 per garment
• Zipper pocket – Rs 250
• Waterproof Zipper Pocket – Rs 300
• Change of size +/- one size only if ordered wrong size by mistake – Rs 1000 plus 300 Rs shipping and handling charges

Shipping and Handling

• All bulk team orders have standard free ground shipping.
• Team Stores Individual ships charge a shipping and handling fee of Rs 400 and will be shipped via Air courier mode only. At places that do not have air courier services standard delivery will apply. Triumph uses Blue Dart services exclusively, for remote addresses best available service will be used and delivery timings may vary.
• Client is free to use their own pickup/shipping service.
• Triumph is not responsible for any shipping delay and we have no control once the shipment leaves our factory. Clients will have to communicate with the courier company directly with the tracking number provided.

USE OF DESIGN, LOGO, GRAPHICS AND ELEMENTS ON GARMENTS

• Client acknowledges about the full responsibility for obtaining all legal permission for the design, logos, graphics or any elements used on their garments. Triumph will under no circumstances held responsible for the misuse or any copyright claims resulting from the usage.
• Triumph uses our work including our client names in the form of advertising on print as well as digitally on various media as well as brand promotion and soliciting business from other potential clients. In the event that the client wants to prohibit Triumph from doing so it has to be notified in writing at the time of placing the order.

WARRANTY

All Triumph products carry a lifetime warranty against defects in materials and workmanship. This does not include product damaged due to normal wear and tear, improper use, accidents or tampering. Proof or original purchase is required to claim. Client pays shipping to Triumph after 2 weeks of purchase and we will pay to send the corrected garment back to you. Please contact triumph warranty with detailed photos describing the issue to warranty@triumph-sports.com Decision of Triumph team will be final on all warranty claims.

CANCELLATIONS

• Express and Magic productions cannot be cancelled and are subject to 100% charge of the full order.
• Standard orders can be cancelled anytime during the design stage with a payment of Rs 5000. Balance payment will be refunded to you.
• If the order has entered the production stage, there will be no refund since printing and fabric cutting happens on the same day. The client is responsible for the balance 50% payment upon completion of the order.
• If the balance 50% is not paid within 60 days of order completion Triumph reserves the right to sell it and recover the balance amount.
• All order cancellations must be approved by your account manager in writing.
• Deposit refunds are available for the Sample and Fit kits provided they have been returned back to us in perfect condition.

COLLECTIONS

• Triumph reserves, and Client grants Triumph, a first priority security interest in any merchandise provided by Triumph to Client in order to secure payments due.
• Sums not paid to Triumph in a timely fashion shall bear interest at 18% per annum compounded monthly. Client agrees to pay all Triumph’s costs of collection, including attorneys’ fees.
• Client agrees that the exclusive jurisdiction for the determination of any disputes shall be the Ahmedabad District Court, Gujarat INDIA,
• Returned Cheques will carry a Rs 500 charge.